Terms & Conditions
SCOPE OF TERMS
These Terms apply to the Materials, Services, any resources and tools provided through Venusfares Web Site. Online flight booking services will be referred to as Services, all textual or graphical materials as Materials and the flight booking engine as a Tool. At time that booking or post-booking, Venusfares may provide activity or program specific Terms of Service, for example when you enter any promo code, make payment, or perform any other activity, where you submit any User Generated Content to us. If so, to the extent that these Terms do not conflict with the program specific Terms of Service, the Terms herein remain in full force and effect.
LICENSE TO USE THIS WEBSITE
The sole purpose to make this digital property publicly available via the Web is to help customers collect information on availability of flights to different domestic and international destinations, and book one-way and round-trip flights to destinations of their choice. Please read these Terms carefully as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in a court.
We reserve the right to make changes to these Terms at any time without prior notice. All amended terms automatically take effect when these Terms and Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept the changes. Please return to this page periodically to review any changes to the Terms & Conditions.
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.
Any and all statements made in these Terms & Conditions are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers.
Venusfares does not provide its own flight service; rather it markets the flight services offered by third-party airlines against a brokerage amount. Though we shield your interest with Lowest Airfare Guarantee, we request you to compare flight services to their preferred destinations based on airfares, date and time of availability of the flight, and arrival and departure airports before booking a flight. The booking airfare contains fuel surcharges, our service fee, and taxes and other charges imposed by an airline and the respective departure and arrival airports.
While booking a flight ticket with any airline on this Web Site, you permit Venusfares, its employees or its affiliate companies to book reservations or enter a contract on your behalf with a chosen airline for the total price displayed, including such fees and any applicable taxes or charges related to the airline’s or Venusfares’s services.
SAFE SHOPPING GUARANTEE
We exercise reasonable and commercially viable measures at organizational, technical and administrative levels to make arrangement to protect your personal information. However, you understand and agree that no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify our 24/7 customer service at +1 844-666-0726 You may also write us at support@Venusfares.com.It’s our duty to act according to the law of the land to address your concerns at the earliest.
SITE USAGE AND TICKET PURCHASE
You can access travel information from the Web Site and make booking of domestic and international flights. When you book a flight ticket, either online or over the phone, we may collect essential information, including personal and payment information to comply with the airline’s guidelines. The name and address details of yours, and/or of the fellow passengers shall be the same as recorded on the respective valid photo ID issued by any government authority of the residential territory of the individual traveller.
In the case of international travel, we need the particulars as mentioned above from the passport of traveling members. Venusfares expects and assumes that you are providing information correct to the best of your knowledge. In no situations, will any type of name changes be accepted by Venusfares or the concerned airlines. We assume that you are using your own credit or debit card. In case, you are not the card holder, you should have authorization from the card holder to use their credit or debit card. If a booking is confirmed, we will debit payment from your card and send you a confirmation invoice. If you notice any error on the booking receipt/ticket you must report it on the same day.
If any sudden variation in airfare happens while processing the request, that is, collecting card details and feeding essential information in the booking form, the real-time fares are applied, and the corresponding amount is debited from the card. You also receive an email confirmation against the same on your registered email ID with particulars of base fare, service fee and taxes applicable to it.
You can make payment against your flight booking using a credit or debit card issued by any major or minor banks established legally within North America, or in any other country. If you have a grievance of payment overcharge, contact the travel consultant on +1 844-666-0726. We’ll address your concern with the highest priority. Please note airfares are guaranteed once the ticket is issued, and not upon submission of payment. If your payment is not processed for any reason, we will inform you within twenty-four hours.
CREDIT CARD DECLINE
If your card payment gets declined, we intimate you of the same over phone or email. There could be various reasons behind the payment declination, which only your bank can explain in details. In such a scenario, to continue booking the flight, make payment through an alternative card. Once the booking is confirmed from the airline or service provider, we will provide you a confirmation of the same.
An Infant is a traveler under two years of age throughout the travel. If an infant turns two years of age during the travel he/she would not be eligible for infant fare and the airline will consider it as a child. With one adult only one infant is allowed on the adults lap. If there are two infants with one adult then a second infant ticket will be booked under the applicable child fare.
Tickets cannot be sold to unaccompanied minors aged 18 or below. Each and every airline has its own policies for children travelling alone. Please confirm with the airline directly for the minor age requirements. Some airlines allow unaccompanied minors to travel on non-stop flights only. Some airlines do not allow minors to travel while not accompanied by an adult.
PASSPORT AND VISA
If you are heading to a destination abroad, make sure you meet the foreign entry requirements. Venusfares has no information related to foreign entry needs or travel documents. Venusfares takes no responsibility if you are denied entry onto a flight or into a country due to your failure to hold a valid passport, visa, or travel documents. You shall consult the relevant embassy or consulate for this information.
CHANGES TO FLIGHT TICKETS ALREADY PURCHASED
At Venusfares, we endeavour to deliver the best customer experience. Any correction or editing in your purchased flight ticket is a subject matter of the corresponding airline. The airline may impose a fee for the same. We’ll process your request, provided you agree to compensate us for the same. However, you understand and agree that submission of the request doesn’t mean the acceptance of your claim.
CANCELLATION, REFUND & EXCHANGE
Against cancellation of a ticket within 24 hours of its booking, you are entitled to receive refund equaling almost 90% of the payment made for it. Our services fees associated with the original travel reservation or booking are not refundable.
Most of the flight tickets are non-refundable after 24 hours of booking. In exceptional cases (details available over phone), provided you are in compliance with the rules of the airline, you can raise a request after 24-hour period too. However, the refund processed in such a scenario is not a direct credit to your bank account. Instead, it’s in the form of a credit (of full amount as that of the cancelled ticket) offered by the airline. This credit, which has a validity of 1 year, is meant to be used to purchase flight ticket with the same airline. Regarding details on fine and adjustment of differential amount (the difference between credit available to you and the worth of ticket purchased), if any, reach out to us on +1 844-666-0726.
However, a passenger or ticket buyer is not eligible to seek cancellation, if any one or both terms hold correct:
1: If the fare rules of the airline doesn’t provision cancellation and refund
2: You are a “no show” passenger (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing).
Venusfares will process the request on your behalf. However, we make no claim about its acceptance or approval from the flight service supplier, i.e. airlines. We will process the waiver or credit into your account, if we are able to secure the same from your airline.
We have little control on the processing of the waiver by the airline. Hence, we do not commit any time period about the time required to process your request or subsequent waiver. Ever airline has its own set of terms governing the process. Customer Support desk at Venusfares is committed to help you get resolution from your airline in a quick and easy manner. Once we request a cancellation request from you, we send you an email notification acknowledging the same. This notification does not automatically qualify you for a refund. Upon the receipt of your request, we take the issue with your flight service provider or supplier.
All suppliers charge a penalty for cancellation, and that is levied on per-passenger basis. The process of cancellation or refund may take 60-90 days from the date you made the request. Cancellation requests are considered on phone only. We offer Special Discounts for Military, Natural Disasters, Bereavement, and the Visually Impaired.
AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
AIRLINE POLICY ON SCHEDULE CHANGES
The changes by airlines to its flight schedule are beyond our control. Some disparity exists regarding the terms and conditions observed by different airlines. Typical changes are as follows: flight number changes, time changes, routing, date changes and/or cancellations.
Generally airlines inform about such changes in advance. However, in rare circumstances, immediate changes may also be enforced, which are often unpredictable in nature.
An airline may terminate its flight service to certain destinations on account of reasons as mentioned below.
- Peak or high travel seasons
- Low travel season
- Airport terminal or gate changes
- Fuel prices
- Civil unrest
- Natural disasters – volcano, earthquakes, hurricanes, etc.; and
Venusfares shall not be held liable for cancelled, missed or postponed flights or any damage arising out of those situations, whatsoever.
OUR POLICY ON SCHEDULE CHANGES
Venusfares strives to keep you informed in advance of any flight schedule changes to help you better plan your trip and avoid inconvenience. However, you shall understand and agree that we offer no guarantee to apprise you of the same. In addition, we make no claim of warranty to compensate you for any loss incurred on account of your failure to collect the schedule information or cope with the schedule changes. It’s your primary responsibility to stay in touch with your airline and its schedule changes to the flight you booked. Reconfirm the status of the flights within 72 hours of departure to avoid any last-minute rush.
PRIOR TO DEPARTURE
We endeavor to inform you of any changes to your flight’s departure within a 4-hour period of the original flight times. We may adopt omni-channel communication approach via email, phone or SMS. For any such changes within a 4-hour period, flight tickets remain non-refundable. However, we recommend you to stay in touch with the airline itself. For clarification regarding any refund, it is best to connect with the airline.
DATE OF DEPARTURE
Date of departure of a flight may also change on account of reasons, but not limited to, poor weather conditions and security risks. Hence, we recommend you to stay updated on circumstances that might lead to such changes. It’s prudent to collect the right information available with the customer service department, airport website or trusted weather channels.
We advise you to stay apprised of the flight status 24 to 72 hours in advance. Keen an eye on the emails or SMSs alerts received from us or the airline. We are committed to keep your travel experience hassle-free, safe and pleasant. The in ability to stay informed may cost you the flight, flight fare or other loss.
LIMITATIONS OF LIABILITY/DISCLAIMER
NOTE TO NEW JERSEY RESIDENTS: THE SECTION BELOW ENTITLED “NOTICE TO NEW JERSEY RESIDENTS” SHALL SUPERSEDE AND REPLACE THIS PARAGRAPH FOR ALL NEW JERSEY RESIDENTS
The information and offers contained on the site (including text, graphics, links or other material) are provided on an “as is,” and “where available” basis. Venusfares makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the site or any related materials, products, services, or information.
Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any email or links sent to you by Venusfares. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits , lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through Venusfares (whether through this site or call center), even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the site must be brought within one-hundred and eighty (180) days from the date on which such claim or action arose or accrued or purchase was completed.
Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the site shall be at your own risk. We are acting only as an intermediary or an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.) and are in no way liable for such providers’ products and services.
NOTICE TO NEW JERSEY RESIDENTS
The following modifications to the Limitations of Liability/Disclaimer section of these Terms & Conditions apply to residents of New Jersey:
The information and offers (including text, graphics, links or other material) contained in the site are provided on an “as is” and “where available” basis. Venusfares makes no representation or warranty, express or implied as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the site or any related materials, products, services, or information.
Under no circumstances shall our providers or distributors be liable for any injuries, losses, claims or damages, for any viruses that may infect your computer equipment, smart phone or other property, for any loss of data on account of your access to, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or from any email or links sent to you by Venusfares. Under no circumstances shall the providers or affiliates be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits , lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through Venusfares (whether through this site or call center), even if advised of the possibility of such damages. in no event shall the aggregate liability of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability.
We serve as an intermediary or a brokerage agent for providers of flight services, that is, airlines. We are in no way accountable for the quality of service or experience they deliver, or the kind of terms and conditions that govern them. Your use of the site shall be at your own risk.
By using the Site, you agree to waive any claim against Venusfares, its subsidiaries or affiliates, and any of such party’s officers, directors, manager, agents, contractors or employees, and expressly agree that neither Venusfares nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:
- Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act or omission of, or any failure of performance of any kind by any Travel Supplier.
- Any inconvenience, loss of enjoyment, mental distress or other similar matter.
- Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates.
- Any cancellation or double-booking of reservations or tickets beyond the reasonable control of Venusfares and
- Any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.
To avoid ambiguity (and without limiting the foregoing), Venusfares does not assume any liability whatsoever for cancelled flights, flights that are missed or flights not connecting due to any scheduled changes made by the relevant airline.
You agree to indemnify Venusfares, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- you or on your behalf in excess of the liability described above provided that such limitation of liability is permitted by the law of your state of residence.
- by third parties as a result of your breach of these Terms, notices or documents referenced on the Site; your violation of any law or the rights of a third party or your use of the Site.
In addition, please check the terms and conditions of the respective airline booked by you. The terms and conditions of the respective airline booked by you apply to you.
RESOLUTION OF DISPUTES
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED
Focused on delighting customers, we, at Venusfares, try to resolve your concern or disputes with our Site, these Terms , Materials or Services offered in a quick, easy and cost-efficient manner.
Your first point of contact for the grievance redressed shall be our customer service desk. Reach out to us at coming or info@Venusfares.com so that we have an opportunity to try to address your concerns.
However, if our endeavor, you think, was insufficient, or the outcomes unsatisfactory, you may seek remedy through arbitration (After a 60-day period passes away from the date of your first approach or appeal to us) as set forth below.
GOVERNING LAW; SUBMISSION OF JURISDICTION
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Ohio, USA, exclusive of conflict or choice of law rules. You agree that unless otherwise mutually agreed by the parties in writing or as otherwise described in the Mandatory Arbitration provision below, any Claims shall be brought in a court located in Orange County, the State of Florida, USA. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. The preceding sentence does not apply to New Jersey residents.
Any and all Claims will be resolved by binding arbitration initiated through the American Arbitration Association (AAA) except for claims asserted on an individual basis that are properly filed in a small claims court or other court of competent jurisdiction having a jurisdictional limit of U.S. $5,000 or less excluding costs, interests and attorneys’ fees. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, except as set forth below, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the Terms & Conditions as a court would.
Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA rules. You may choose to have an arbitration conducted by telephone, based on written submissions or in person in the state where you live or at another mutually agreed location.
Notwithstanding the provision above with respect to applicable substantive law, any arbitration conducted pursuant to these Terms & Conditions shall be governed by the Federal Arbitration
Act (9 U.S.C., Secs. 1-16). AAA and the parties must comply with the following rules: (a) the arbitration shall be conducted by a single arbitrator approved by or otherwise affiliated with
AAA; except that if the total amount in controversy is more than US$100,000, the defendant may request a panel of three arbitrators; (b) the party initiating the arbitration shall choose the
form in which they would like the arbitration to be conducted: via telephone, online, solely based on written submissions, or at an in-person hearing; (c) notwithstanding the foregoing, if either party requests an in-person hearing: (i) the arbitrator shall decide whether a hearing is necessary or whether the arbitration should proceed via telephone, online or solely based on written submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing shall occur at a mutually agreed upon location, or, if the parties are unable to
agree on a location, at a location that is selected by the arbitrator and is reasonably convenient to all parties, and (iii) either party may elect to participate in an in-person hearing by phone, unless the arbitrator decides otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or consequential damages, including damages for lost profits, or (ii) punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages described in subparagraphs (d)(i) and (d)(ii); (e) the arbitrator may award injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim; and (f) unless otherwise mutually agreed by the parties in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
The arbitrator may not decide issues relating to arbitrability and the scope or enforceability of this Mandatory Arbitration provision, which shall be only for a court of competent jurisdiction to decide. Judgment on the award issued by the arbitrator may be entered in any court having jurisdiction. This Mandatory Arbitration provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING WITH RESPECT TO THE CLAIM COVERED BY THIS MANDATORY ARBITRATION PROVISION.
IMPROPERLY FILED CLAIMS
All claims you bring against us must be resolved in accordance with this Resolution of Disputes section. All claims filed or brought that are not in accordance with to this section shall be considered improperly filed. Should a claim be filed by either you or us in manner that is not in accordance with this section, the other party may seek to recover attorneys’ fees and costs up to US$5,000, provided that the other party has been notified in writing of the improperly filed claim, received fourteen days to withdraw such claim, and fails to do so.
You agree and understand that the travel services offered through the Site shall be accessed and used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. Here is the list of activities that we deem as prohibited:
- Using the site for any commercial purpose.
- Accessing, monitoring, copying any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission.
- Violating any robot exclusion headers on this Site
- Bypassing or circumventing other measures employed to prevent or limit access to this Site.
- Creating any duplicate copy or derivative work, distributing, transmitting reproducing, publishing, transferring, selling, or re-selling any information, content, graphics, software, products, or services obtained from or through this Site or call center.
- Using any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that imposes an unreasonable load on our equipment.
- Faking the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content.
- Uploading to the Site viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful.
- Attempting or gaining unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.
- Attempting or causing denial-of-service attack or a distributed denial-of service attack
- We reserve the right to cancel your Venusfares account and terminate your use of the Site if you violate any of the above prohibitions.
COPYRIGHT AND TRADEMARK NOTICES
All Materials available on this website, including, but not limited to, logos, designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof are exclusive property of are the proprietary property of Venusfares LLC. They are copyright protected.
For any clarification or concern, feel free to contact us as per the mentioned contact information.